Contact information
Contact Us
We'd love to hear from you — whether it's a question about a piece, a story you'd like to share, or a bespoke enquiry.
Get in Touch
Email: hello.dede.story@gmail.com We aim to respond to all enquiries within 1–2 business days.
Order & Shipping Enquiries
For questions about your order status, tracking, or delivery, please email us with your order number and we'll get back to you promptly.
Bespoke & Custom Pieces
Have a story in mind? We'd love to help you turn it into something you can wear forever. Send us an email describing your idea — the occasion, the feeling, the materials you have in mind — and we'll guide you through the process.
Quality Claims
If there is an issue with your order, please email us within 30 days of delivery with:
-
Your order number
-
2–3 clear photos of the issue
We'll take care of it — no return needed.
Response Times
|
Enquiry Type |
Expected Response |
|---|---|
|
General questions |
Within 1–2 business days |
|
Order & shipping |
Within 1 business day |
|
Bespoke enquiries |
Within 2–3 business days |
|
Quality claims |
Within 1–2 business days |
We are a small, story-driven team — thank you for your patience and for being part of DEDE.